Certificate in Guest Services

Front desk operations refer to the tasks and responsibilities associated with managing the front desk area of a business or organization. This area is typically the first point of contact for customers, clients, or visitors, and it is responsible for ensuring the smooth and efficient operation of the business.

This module focuses on the roles of front desk operating staff in the hotel setting. By providing excellent customer service and efficiently managing the front desk area, businesses can create a positive first impression and build strong relationships with their customers.

The Housekeeping department holds significant responsibility for hygiene and prompt service to customers and guests to ensure they have a comfortable and enjoyable stay in the hotel setting.

Effective housekeeping operations are critical to maintaining a positive guest experience and a high level of guest satisfaction.

Proper management of housekeeping operations can also help reduce costs, improve productivity, and ensure a safe and healthy working environment for staff.

Customer service in the hotel industry refers to the provision of high-quality services to customers and guests to ensure their satisfaction and loyalty. It encompasses all interactions between hotel staff and guests, from booking a reservation to checking out of the hotel.

By providing high-quality customer service, hotels can create a positive and memorable experience for guests, which is essential for building guest loyalty and increasing revenue through repeat business and positive reviews.

Hospitality communications refer to the exchange of information between staff members and guests within the hospitality industry.

Effective communication is essential to ensure customers and guests receive high-quality service and have a positive experience.

Additionally, in the event of a crisis, effective communication can be critical to ensuring guest safety and preventing potential harm.

Industry experience is often an advantage or even crucial when applying for a full-time job. Employers frequently prefer candidates with previous experience in roles that may be similar to the one they are offering. An internship can provide valuable professional growth opportunities and help learners (students) determine whether their chosen career path is suitable while still in school.

An internship, which is a short-term work experience provided by businesses and other organizations, aims to expose individuals, typically learners (students), to a specific industry or profession. Both work and learning are equally important during this period. Ideally, interns should use their time to work on projects relevant to their field, gain knowledge about the industry, establish professional networks, and develop soft skills. In some cases, internships even lead to offers of full-time employment.

In this six-month internship, learners (students) are given the opportunity to acquire skills that can be applied in future careers. Internships can be paid or unpaid.